FAQ

What types of products does Wemil offer?

Wemil specializes in innovative tools and cleaning solutions, including the Adjustable Temperature Soldering Iron Kit and the TurboClean™ Electric Spin Scrubber. Our products are designed to enhance convenience and efficiency for both DIY enthusiasts and everyday household chores.

How can I ensure I am using the Adjustable Temperature Soldering Iron Kit correctly?

To use the Adjustable Temperature Soldering Iron Kit effectively, it is essential to select the appropriate temperature setting for your specific soldering task. This ensures optimal performance and prevents damage to components. Always refer to the product manual for detailed instructions and safety precautions.

What features make the TurboClean™ Electric Spin Scrubber effective for home cleaning?

The TurboClean™ Electric Spin Scrubber is designed with powerful spinning bristles that can tackle tough stains and grime. Its ergonomic design allows for easy handling, and it is equipped with multiple brush heads for various cleaning tasks, making it a versatile tool for maintaining cleanliness in your home.

What is the processing time for orders placed at Wemil?

All orders at Wemil undergo processing within 1–3 business days. Please note that shipments are not processed or delivered on weekends or holidays, and you will receive a tracking number once your order has shipped.

Does Wemil offer international shipping?

Currently, Wemil only ships within the UK. We do not provide international shipping services at this time. We apologize for any inconvenience this may cause.

What should I do if I receive a faulty product?

If you receive a faulty product, it is important to contact us at contact@wemil.shop before returning the item. We will assist you with the returns procedure and work towards finding an appropriate solution.

How can I track my order after it has been shipped?

Once your order has been processed and shipped, you will receive an email notification containing tracking information. If you do not receive this email, please contact us at contact@wemil.shop, and we will provide you with the necessary details to track your order.

What is the return policy for products purchased from Wemil?

Wemil accepts returns within 30 days of receiving your order. To initiate a return, please contact us with your order number and the products you wish to return. Refunds will be processed to your original form of payment, excluding any original shipping charges.

How can I contact customer support for further inquiries?

For any questions or inquiries, you can reach our customer support team via email at contact@wemil.shop. Our contact hours are Monday to Friday from 9 AM to 5 PM GMT, and we aim to respond within 1-2 business days.